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Contact talvemia™ for product information, order assistance, shipping questions, and help after delivery. Our store is owned and operated by Tianjin Shaoshao Technology Co., Ltd.
Email Customer Support
Email service@talvemia.com. For an existing order, include your order number and the email address used at checkout. For a product question, include its name, selected option, and the information you need.
Phone and Service Hours
Call +86 17894984451. Service hours are 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). These hours are stated in China Standard Time; your local time may differ. Response times can vary with inquiry volume and holidays.
Shipping Assistance
Include your order number and tracking reference if available. Tell us whether the issue concerns an address correction, a prolonged delay, a missing parcel, or missing contents. A delivery scan alone does not automatically prevent review of a legitimate concern.
Returns and Product Issues
For a return, contact us within 30 calendar days after confirmed delivery for an eligible preference request. Describe the item and reason, and provide relevant photos where safe. For an incorrect, damaged, defective, or materially misdescribed item, explain the issue so we can arrange an appropriate remedy.
Before Sending Merchandise
Do not send merchandise to our registered business address or the original sender without authorization. After approval, support will provide the appropriate return destination and instructions. Our registered address identifies the business; it is not automatically a return warehouse.
Privacy and Payment Questions
Send privacy requests or order-payment questions to service@talvemia.com. Do not email full card numbers, security codes, passwords, or one-time authentication codes. We may request relevant information to verify an order or privacy request.